12 - 14 Nov 2024

Case: Strategic AI transformation for future-proofing and competitiveness

Softhouse is a Swedish software development consultancy with approximately 300 employees and offices in several locations in Sweden, from Luleå to Malmö, as well as an office in Bosnia. The company, founded in 1996, is a pioneer in the agile way of working and has trained over 20,000 Scrum Masters.

Softhouse works with the development of digital solutions such as web services, mobile apps and AI services. Within AI, the company has developed solutions for computer vision, internal chatbots and anomaly detection systems that predict power outages.

The challenge that needed to be solved

Many companies want to integrate AI into their business but lack clear guidance on how and where to start. There is often an understanding of AI

potential, but there is uncertainty about what is possible to achieve with the data available, what pitfalls to avoid and how to strategise. The challenge is to lead companies from an idea to use AI to a successful implementation.

Description of the solution and technology used

Softhouse has developed a workshop called ‘AI Assessment’ that helps companies map out how they can integrate AI into their business in a strategic and effective way. During the workshop, the company's AI maturity is measured in different areas, and through lectures, mapping and interactive workshops, a common understanding of the company's current AI capabilities is created. The solution helps to define efforts, identify potential for improvement and foster coordination between departments, while helping companies set a realistic level of ambition for their AI efforts.

Results and success factors

As AI Assessment is a relatively new offering, there is still limited history of long-term results. However, initial implementations have shown that the workshop provides a clear picture of the organisation's current AI maturity and the actions required to take the next step in the AI transformation. This has led to a more focused and structured AI strategy for the participating companies.

The impact of innovation on industry and society

AI is already a hot and growing area, and Softhouse believes that it will be crucial for companies to use AI in some form to remain relevant and competitive. By understanding early on how AI can be used in their business, companies can future-proof their business and be ready for the challenges that come with digital transformation. The AI Assessment helps companies take an important first step towards realising the full potential of AI.

Future prospects and opportunities for further development

The AI Assessment workshop is continuously evolving to adapt to the specific needs of different companies and industries. AI is a rapidly evolving field, and Softhouse recognises that keeping up to date with the latest innovations and trends is crucial to continue to deliver relevant and effective solutions.

Challenges during the development process and lessons learnt

The field of AI is constantly changing with new tools and insights, requiring companies like Softhouse to continuously update and adapt their services to stay relevant. The biggest challenge is to stay at the forefront of this fast-growing technological development and ensure that customers always get the most up-to-date and effective solution.